NetOp FAQ

Designed for support NetOp Remote Control provides network administrators, help desks and remote workers with the fastest and easiest remote control solution available. NetOp enables users to operate multiple Windows NT, 95/98, 3.1x, DOS and even OS/2 PCs vianetworks, the Internet or modems -- just as if they are seated in front of that PC.

What NetOp products do I need to get started ?

The minimum required is the combo pack which includes one host and one guest license. For each additional PC that you want to access you will need to purchase a host license. A Gateway server version is available for remote access to an entire network.

We are in a training environment is there a NetOp product for us?

NetOp School is a software package for computer based training that works on your existing network. With NetOp School, you have the perfect tool to create an interactive classroom environment where each terminal is now a blackboard . The teacher has full control over each PC, run applications and monitor students work.

What are the system requirements?

PC: IBM PC/PS with an 80386 processor or higher or 100% compatible - Video: Any graphics adapter supported by Windows - Disk space: Host and guest less than 2 Mb each - Windows: Windows or Windows for Workgroups 3.1x, Windows 95/98, Windows NT 3.1 or later (Intel platform) or compatible, must be running enhanced mode and support VxDs - TCP/IP: Winsock 1.1 compliant - NetBIOS: IBM, Microsoft, Novell or compatible - IPX: NetWare Windows Client or compatible - Modem: Null modem or modem with support for the AT command set - ISDN: CAPI 1.1 16 bit DLL.

Does NetOp support file transfer?

Yes, NetOp allows integrated bi-directional drag and drop and file transfers. Transfers individual files or entire directory structures. Split screen view. Copy, Move, Synchronization, and Clone features. Delta file transfers, Progress meter showing speed and time left. History list for latest file transfer activity. Crash recovery and warnings to prevent un-intended file transfers.

What security features are included ?

Choose between default and individual guest access privileges - Password for access - Confirm access - Call back (roving or fixed number) - Guest rights: Allow guest to: Use keyboard/mouse, chat, send files, receive files, lock keyboard/mouse, boot host - Maintenance password on host which can be required to perform various tasks on the host such as pressing the Stop Host or Exit buttons - Host user notification - A-number check (ISDN only) - MAC/IP Address Check - Special read-only attribute to configuration files. Session recording enables NetOp to record and view remote control sessions. Keystrokes are encrypted.

I am installing NetOp and it is telling me my serial number is invalid.

Make sure you enter the serial number EXACTLY as shown. It is case sensitive and the dashes must be entered. There is NO letter O in the serial numbers, only the number zero (0) If you are installing an evaluation and you receive this message, call tech support for an evaluation serial number, or request a new evaluation to be sent out. Also, bear in mind that version X serial numbers will not work in version X+1

My trial version of NetOp has expired, how do I register my copy?

During the installation you will be asked to type in a registration key to get a non-expiring program. This key comes in the box with a CD and manual. Go to our order page to buy a registered copy now.